It is almost never the care. It is that they never found out what happened to the patient they sent you. PT Smart Referral works every referral that arrives, and tells the doctor the moment their patient starts care.
A doctor refers a patient and then hears nothing, ever. This is what your practice already does with that patient, and how it finally makes its way back to them.
Your front desk photographs the fax, the printed order, or the portal printout. It joins the queue with the paper attached, and nothing is saved to the phone.
The distance from the patient’s home to every one of your locations is worked out instantly, so nobody is sent across the county by accident.
Insurance and the referring doctor are chosen from your own lists rather than typed out. Faster on the phone, and there is nothing to spell wrong.
Arrived, called, booked, seen, doctor told. Every referral carries its own place in that line, so none of them quietly disappear.
One tap tells a referring doctor their patients started care. It costs you nothing and it is the reason they send you the next one.
Added once, it opens like any other app on the phone at the front desk. No app store, no install, nothing for your staff to keep updated.
This was built for a working practice with real patients in it, so the careful parts were never optional.
The update that goes back to a referring doctor names no patient and carries no details. It says their patients are being looked after, and nothing more.
Once care is underway, the patient’s name, phone, address and the photograph are removed automatically. Nobody has to remember. The referral still counts in your totals.
Your practice runs on its own dedicated instance. Your referrals, your doctors and your patients are never mixed with another practice’s.
Your numbers, not ours. Move the sliders to whatever is true in your practice. Fifty two weeks a year.
A doctor who sends you a patient should never have to wonder what happened to them. Telling them is the cheapest marketing there is, and almost nobody does it.
We built the first version for an orthopedic surgeon who sends referrals out and had no way of knowing whether they landed. This is the same system pointed the other way. Tell us how referrals reach you today and we shape it around your offices, your insurers and your front desk.